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Reviews are submitted by Customers who have either recently bought a vehicle from the Centre or used the Centre's Service department.
All reviews are authenticated by an independent third party, Bazaarvoice.
Rated 5 out of 5 by Anonymous from Excellent service i I used them last week and was so glad that I did
Date published: 2018-02-05
Rated 5 out of 5 by Grantos from Very professional Not pushy
Date published: 2017-12-29
Rated 4 out of 5 by Anonymous from Quick delivery and fine service. Car purchased in 3 days from the showroom floor - great not to have to wait weeks! DIAMONDBRITE protection was also put on in the short delivery period.
Date published: 2017-09-20
Rated 5 out of 5 by sanny from my c hr great customer service from a well versed hubert
Date published: 2017-05-25
Rated 5 out of 5 by Dee loopallu from C-HR Collected my new car last week and I just love it.
Date published: 2017-05-23
Rated 5 out of 5 by Wiliam from Great Sales team Very very helpfull
Date published: 2017-03-16
Rated 5 out of 5 by Anonymous from Great service Fantastic if only all car salesmen were like this no pressure to buy and good honest info from our salesman Jim
Date published: 2017-03-13
Rated 1 out of 5 by Anonymous from Unsatisfactory Experience Car recovered to Park's following diagnosis of EGR valve fault by Green Flag at roadside. Visit 1, they had car for 8 days, then charged me £331 to clean the EGR valve. Warranty refused as it was classed as a wear and tear issue. After about 10 miles it became clear that the fault was still present. Car was recovered to Park's once more. Visit 2, they had car for 5 days, then charged £359 to replace the EGR valve. Warranty was again refused, and the administrator wasn't able to explain why, but provided details of Patrick McCready, the after sales manager. I attempted to reach Mr McCready by phone but was unable to do so, so I sent him an email listing the facts of the case. Mr McCready replied that my service history was 'patchy and incomplete', and that this had been the cause of my EGR issues, hence warranty was refused. I want to query Mr McCready, because my car was fully serviced by an official Toyota dealership 7,000 miles ago. Unfortunately Mr McCready has not responded to any of my attempts to contact him by phone or email over this past week. Mr McCready did, however, find time to check my LinkedIn profile during the same time period. So overall, having been without my car for almost a fortnight, having been charged for the cleaning of a component that was later replaced, and that was, I suspect, only in need of cleaning because it was defective, having been refused repair under warranty without adequate explanation, having been told that my service history was the cause of my issue, when the last service was carried out by an official Toyota dealership, and finally, having had my attempts to discuss the issue further seemingly ignored by Mr McCready, I am not a happy customer.
Date published: 2018-02-22
Rated 3 out of 5 by Anonymous from Could do better People are nice ,service could be looked at
Date published: 2018-01-03
Rated 5 out of 5 by Toyota pat from Best Toyota garage in the north I love going back to this place for my car service first class
Date published: 2017-10-20
Rated 5 out of 5 by Sam J from Toyota Auris service Good and Friendly staff who arevery knowledgeable as well.
Date published: 2017-10-12
Rated 5 out of 5 by Nibbler from Great customer service Had my car serviced recently staff really good I I got a courtesy car as I live 36 miles from the dealer also as my car would be ready at rush hour they told me I can keep the car till the next morning to save me driving home in heavy traffic that's really spot on !
Date published: 2017-09-05
Rated 1 out of 5 by IaAM from Appalling Organisation Booked for Service/MOT/Manufacturer Recall work well in advance [DEFINITELY]. On the day, the Dealership claimed to have no knowledge of the booking. After hasty arrangements, the Service/MOT were carried out, but not the essential Manufacturer's Recall work - which will still have to be done, at the expense of another day wasted for me.
Date published: 2017-07-26
Rated 5 out of 5 by FiFIO from Great service My car was booked in for a service, despite being a mechanic down the team still managed to get my car back to me within a reasonable timescale. There was an element of doubt as to whether my vehicle would be ready or not... the team did all they could to arrange a courtesy car should it be required. Excellent service.
Date published: 2017-06-26
Rated 2 out of 5 by Cammy from Very poor service 2 week waiting time for repairs under warrenty. Not impressed from start to finish. Could not get anybody for updates on repairs was consantly told there was no one in the work shop by the receptionist. I had been told by others they were not the best and have to agree.
Date published: 2017-04-24